Your Privacy

Matthews & Goodman LLP is registered under the Data Protection Act 1998. Matthews & Goodman is committed to providing a secure site, and to protecting your privacy.

You are not obliged to provide us with any personal information in order to use this site. However, there may be parts of the site where this type of information is requested. Should you choose to supply us with this information, it is our policy not to sell, share, or in any other way divulge this information to any third party. The information will only be used for the purpose for which you provided it. We comply with industry-standard security measures in relation to the storage and disclosure of personal information given to Matthews & Goodman in order to protect your privacy and prevent unauthorised access.

The Data Protection Act 1998 gives you the right to have a copy of any information you supply to us through this website, and any other information which Matthews & Goodman holds in relation to you. In the event that this information is incorrect or inaccurate, you may request that this is rectified. If you wish to request a copy of this information, please contact us.

Website Disclaimer

While we make every effort to ensure that content on this website is current and accurate, Matthews & Goodman cannot be held responsible for any mistakes or omissions. We may change the content at any time without notice.

You may not reproduce any part of this website without permission.

This site may contain links to external websites which may ask you for personal information. Matthews & Goodman is not responsible for the content or privacy policies of these websites.

 

Property Particulars Disclaimer

Matthews & Goodman LLP gives notice that:

These particulars are set out as a general outline only for the guidance of intending purchasers or lessees, and do not constitute any part of an offer or contract. Details are given without any responsibility, and any intending purchasers, lessees or third parties should not rely on them as statements or representations of fact, but must satisfy themselves by inspection or otherwise as to the correctness of each of them. No person in the employment of Matthews & Goodman LLP has any authority to make any representation or warranty whatever in relation to this property. Purchase prices, rents or other prices quoted are correct at the date of publication and, unless otherwise stated, exclusive of VAT. Intending purchasers and lessees must satisfy themselves independently as to the incidence of VAT in respect of any transaction relating to this property.

 

Complaints Handling Procedure

The objective of this complaints handling procedure is to ensure that maximum opportunity is given for satisfactory resolution of any complaints that may arise from clients of the firm or from anybody to whom the firm owes an established duty of care.  This procedure accords with the requirements of regulation 2.7 of the Royal Institution of Chartered Surveyors.

In the event of any complaint arising we normally expect in the first instance for such complaint to come to the fee earner/Departmental Head involved.  Upon receipt of any such complaint, whether verbal or in writing, the complainant will be sent a copy of this complaints procedure.

The complaint will initially be dealt with by Richard Beaumont at 14-16 Regent Street, London, SW1Y 4PH - Tel: 020 7747 8847 Fax: 020 7747 8848

NB. For any complaint involving work undertaken by, or supervised by Mr Beaumont, the complaint will be handled by another Member of the firm.

If a complaint is lodged orally, then the Member handling the complaint (as above) will ask that it be confirmed in writing with an explanation as to the circumstances surrounding the complaint.

We will acknowledge receipt of the complaint in writing within 7 days of receipt of the written summary of complaint. 

The written summary of complaint will be shown to the Departmental Head involved with a request for written comments concerning the complaint.  Such written comments from the Departmental Head will be shown to the complainant and this process will be undertaken with two weeks of receipt of the written complaint. 

The complainant will be asked if there are any other comments that he/she wishes to make to the person dealing with the complaint. 

The Member dealing with the complaint will, as soon as reasonably possible, but in any event within 28 days of receiving the complaint, thoroughly investigate the circumstances of the complaint including any comments made by the complainant and Head of Department, and will write to the complainant in order to inform on the outcome of the investigation that has been made and to let the complainant know what action has been taken or will be taken.  If the complainant is happy with the outcome of the investigation, the matter will conclude.

If the complainant is dissatisfied with the handling of the complaint or the outcome thereof, the firm will agree to enter into a mediation process though CEDR Solve, or alternatively through the RICS Dispute Resolution Service.

Contact details are as follows:

CEDR Solve: The International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU.  Tel: 020 7536 6060. Fax: 020 7536 6061. Email: info@cedr-solve.com

RICS Dispute Resolution Service: Surveyor Court, Westwood Way, Coventry CV4 8JE.  Tel: 020 7334 3806. Fax: 020 7334 3802. Email: drs@rics.org.

If the complainant is a consumer (i.e. not a seeking redress on behalf of a commercial organisation), a free dispute resolution service can be sought from the Ombudsman Services: Property, PO Box 1021, Warrington, WA4 9FE, Tel: 0845 050 8181, Fax: 0845 051 1213. Email: enquiries@os-property.org.