Listening to clients, and providing them with
- Independent advice they can trust
For us, partnership underpins our ESG philosophy – it is one of our core values and means far more to us than just the definition of our legal entity.
Every person in our firm shares a common set of values which are based on a very simple edit: do the right thing.
To find out more about our values just scroll down and click, or call James Routledge, one of the leaders of the firm and someone who has been with Matthews & Goodman for over 40 years.
We are committed to protecting our physical environment, contributing to carbon reduction and helping clients meet their ESG goals.
We work with clients at a number of levels, but the underlying objective is to help them minimise the environmental impact of the assets/portfolios they own or occupy, whilst also meeting their occupational and financial objectives.
Our ESG related experience and expertise is extensive - whether it’s collecting and analysing data for inclusion in clients’ annual ESG portfolio assessments, or collating intel and impact assessment data designed to improve the energy efficacy and waste management of their assets/portfolios.
We also constantly track environmental legislation and regulation developments, as well as technological advancements to ensure our clients’ ESG compliance is never compromised and that they can make informed (ESG related) decisions.
Because clients’ assets vary in terms of size, location, age and purpose, we adopt a tailored approach to ensure sustainable targets are met, without compromising the financial viability and occupational requirements of the asset.
Our integrated life cycle approach to every asset includes:
Whether advising clients, managing our business or auditing the environmental credentials of the advisors and companies we work with, we understand that adopting zero carbon strategies and enhancing biodiversity has to be balanced with the commercial viability of the recommendations we make and the efficacy of the initiative.
As a firm, the environmental-related initiatives we have implemented include:
In addition, we implement rigorous protocols amongst all our suppliers to ensure that they:
This brief outline is indicative of our firm’s environmental ambitions, as well as how we try to influence the clients, suppliers and stakeholders we work with.
Everyone who works for our firm is acutely aware of the role they play and the contribution they make to the communities they live and work in.
As an employer, we are dedicated to a sustainable policy of diversity and equal opportunities. Our commitment to our communities is highlighted by the fact that, wherever possible, we recruit new employees from the local pool of talent, irrespective of whether we are recruiting senior or junior employees.
Wherever possible, we appoint local suppliers (in keeping with our local jobs for local people philosophy).
In addition, we have, for over 150 years, been committed to helping young people who wish to enter and work in our sector - in recent years they have represented almost 10% of our (annual) recruitment. We also offer school, college and university students the opportunity to spend between 5-15 working days on work experience, to help them understand the workplace environment and gain a deeper insight into what a professional services firm does.
Underpinning our 'People Strategy' is a fundamental belief that our remit is to help every person who works for Matthews & Goodman reach their full potential. This is achieved by an integrated programme of Career Development and Personal Development Reviews and our Career Path Criteria plan which paves the way for promotion and self-advancement.
Our commitment to all our employees is, we will:
Our Health & Wellbeing Programme
In addition to the support each Line Manger affords their team, our Health & Wellbeing strategy includes access to a 24/7 work-life support service, which is available to all employees and their immediate family members.
The service, which provides (confidential) information and practical support on a range of everyday issues including work, family, relationships, money and health, is easily accessible via website, freephone and mobile app.
Our flexible work policy allows employees with childcare and/or caring issues to take control of their life/work balance. We have a significant track record of supporting colleagues who require late starts, early finishes and/or (paid) time off to help them fulfil their family and domestic responsibilities.
Our Community Programme
We are all actively encouraged to spend at least one working day volunteering to help support an organisation or cause we feel strongly about – and the firm pays us for the time we spend away from our work/office. This ranges from painting fences, to running workplace awareness workshops for young people, to providing not-for-profit organisations with pro-bono professional advice.
We have partnered with the Ethical Property Foundation, the UK’s leading property advice charity for the voluntary sector, to help charities optimise their property interests, whilst minimising their costs and liabilities.
We are a Limited Liability Partnership (LLP): our firm is owned and managed by 10 Members/Equity Partners who still work in the business.
The Members’ primary objective is to ensure the firm’s long-term viability – achieved by focussing on sustainable corporate growth, whilst complying with all legal, regulatory, professional, contractual and social requirements/guidelines. However, the firm’s leaders know that we have to balance the commercial interests of firm with those of all our stakeholders, the communities we live and work in and the environment.
Everyone in the company is committed to working towards becoming a net zero organisation and one which is true to its ESG ambitions. To ensure the firm does not deviate from our ESG roadmap, every Member is tasked with ensuring that their team and the firm monitor and adhere to our ESG objectives and strategies.
To ensure the efficacy of what we do and how we do it, we are an RICS (The Royal Institution of Chartered Surveyors) registered firm. All our surveyors are either RICS registered surveyors, working towards securing their professional qualifications, or highly experienced specialists with relevant expertise and qualifications.
All our business operations are managed within a framework of Codes of Conduct, Compliance Policies and adherence to national legislation and regulations - such as General Data Protection Regulation (GDPR) and Anti-Money Laundering (AML) legislation.
In addition, we secured ISO 9001:2015 certification over 15 years ago. This gives the managers of the business confidence in our decision-making processes and the controls we have to deal with the challenges of running our firm ethically and sustainability. In addition, our annual ISO external audits ensures that the interests of all stakeholders (clients, employees, suppliers, advisors and the communities we serve) are never compromised and that our processes and protocols evolve and continue to meet the firm’s changing business requirements.
As an organisation, we are committed to transparency, efficiency, effectiveness and moral integrity. This is why everyone in the firm is actively involved and responsible for ensuring that our ethical decision making always adheres to the corporate values which underpin the creation of long-term value for the firm, as well as all our stakeholders. These include being open, honest, collaborative, creative (in terms of solving clients’ problems) and performance focused.
We measure the value and effectiveness of the service we provide clients and other stakeholders by the quality of
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